In the unlikely event that your new explorotica product** has any manufacturer defect, please complete the form below.
To expedite the warranty process, please include the following:
- Your name and address.
- A copy/picture of the receipt.
- The name of the product.
- The nature of the issue you’re having.
** Non-motorized items – 30-day manufacturer warranty (from date of purchase)
** Battery operated items – 90-day manufacturer warranty (from date of purchase)
** Rechargeable items – 1-year manufacturer warranty (from date of purchase)
** We do not offer satisfaction returns. We kindly advise that you carefully research all information about your product before purchasing.
** Shipping charges are the responsibility of the customer, should we require the defective item in question to be returned.
** No Refunds are given; replacement of the same item will be sent.
When a claim is filed within the warranty period, and is deemed a manufacturer defect, a replacement piece of the SAME model will be tested and sent to the address provided.
If you are experiencing a manufacturer defect with another manufacturer, please contact the manufacturer directly for their warranty process. This can be found on their packaging or by a quick google search of the manufacturer or UPC.
You may be asked to register your product, produce a receipt, for proof of purchase or photographs of the item you purchased. In some instances, you may be required to return a defective item.
**Not every product has a warranty**
On occasions where it is confirmed that your product has a manufacturer defect, a replacement item will be shipped from our warehouse located in Cleveland, Ohio in non-descript packaging with NO indication of the content.
Residents outside the lower 48 states of the USA will be required to cover shipping costs, both to and from our company, where necessary.
If you have any questions regarding the warranty policy, please email customer service.